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9 Phrases That Quietly Lower Anyone's Defenses
Phrase #5 is what therapists use without ever calling attention to it.
#1
"That makes sense."
Three words and the temperature of any conversation drops a notch. You aren't agreeing — you're acknowledging. Most people, most of the time, just want their position to be received before they're willing to revise it. This phrase opens the door without surrendering anything.